Return Policy

Returns & Exchanges Policy

At WordOnThread, our products are made to order. Each product is specially prepared after an order is placed, so our return and exchange policy is different from that of conventional retail products.

1. General Returns & Exchanges

As our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference, unless the product has a manufacturing, printing, or fulfilment defect.

Before placing your order, please carefully check the size chart, product details, colour, and design.

2. Damaged, Defective or Misprinted Products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Misprinted

  • Different from the product you ordered

please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • An unboxing video, where available

  • A brief description of the issue

After reviewing the information, we will determine whether the issue qualifies for a replacement or refund.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

Please provide clear photographs/videos showing the product received along with your order number.

Once the issue is verified, we will arrange an appropriate resolution, which may include a replacement or refund.

4. Wrong Size or Change of Mind

Please select your size carefully using the size chart available on the product page.

Returns or exchanges are not normally available when:

  • The wrong size was selected by the customer.

  • The customer changes their mind after placing the order.

  • The customer no longer wants the product.

  • The customer ordered multiple sizes and wants to return unwanted items.

  • The product does not meet personal preference, provided it is not defective.

For genuine size-related concerns, please contact us with photographs and measurements so that we can review the issue.

Size Measurement Tolerance

Apparel products may have a measurement variation of approximately ±0.5 inch. This is considered a normal manufacturing tolerance and is not eligible for return or exchange.

5. Product Colour Variation

Colours displayed on screens may vary slightly from the actual printed product due to differences in screens, display settings, printing processes, and materials.

Minor colour differences between the product image shown on our website and the delivered product are therefore not considered a manufacturing defect.

6. Unboxing Your Order

We strongly recommend recording a continuous unboxing video when opening your package.

If the package appears damaged, please photograph the outer packaging and the product before discarding any packaging material.

Damage caused while opening the package with scissors, knives, or other sharp objects may not qualify for a replacement or refund if the damage cannot be verified.

7. Return to Origin (RTO) / Failed Delivery

An order may be returned to origin due to:

  • Incorrect or incomplete address

  • Customer being unavailable or unreachable

  • Customer refusing delivery

  • Pincode/serviceability issues

  • Premises being closed

  • Other courier-related delivery issues

If an order is returned because of incorrect information provided by the customer, failure to accept delivery, or other circumstances attributable to the customer, a return or refund is not automatically applicable.

If reshipping is requested, additional shipping or fulfilment charges may apply.

8. How to Raise a Return Request

Please contact our customer support team within 7 days of delivery for eligible product issues.

Include:

Order Number:
Issue:
Photos/Videos:
Description of the problem:

Our team will review the request and let you know the next steps.

9. Important Note

Because our products are made to order, certain returns and exchanges that are common with conventional retail products are not applicable.

All return and replacement requests are subject to verification and approval by WordOnThread.

WordOnThread reserves the right to review each request individually based on the product condition, evidence provided, and applicable fulfilment policy.