Refund policy

Refund & Return Policy

At WordOnThread, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to resolve it.

1. Return Window

We accept eligible returns within 7 days from the date of delivery.

To qualify for a return, the product must:

  • Be unused and unworn
  • Not have been washed, altered, or damaged after delivery
  • Have the original tags and packaging intact
  • Be returned with the original order details

2. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send us:

  • Order number
  • Description of the issue
  • Clear photos/videos of the product
  • Photos of the packaging, where applicable

After verification, we may provide a replacement or refund, as appropriate.

3. Size/Exchange Requests

If you ordered the wrong size, please contact us within 7 days of delivery.

Size exchanges are subject to availability and the product must meet our return conditions.

Please check the size chart carefully before placing your order.

4. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been worn or washed
  • Products damaged due to misuse or improper care
  • Products without original tags or packaging
  • Customized or personalized products, unless defective or damaged
  • Products specifically marked as non-returnable

5. Return Shipping

For products that are wrong, damaged, or defective due to an issue on our side, we will provide instructions regarding return shipping.

For eligible size-related or other customer-requested returns, return shipping charges may be the customer's responsibility.

6. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed to the original payment method, where supported by the payment provider.

The time required for the amount to appear in your bank account, card, or UPI account depends on the payment provider and bank.

7. Cash on Delivery Orders

For approved refunds on COD orders, we will process the refund through an appropriate electronic payment method such as UPI or bank transfer.

We do not provide cash refunds for returned COD orders.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the request may instead be handled under our return policy.

9. How to Request a Return or Refund

Please contact us with:

Order Number:
Name:
Reason for Return/Refund:
Photos/Videos: If applicable

Please contact us before sending any product back. We will provide the appropriate return instructions.

10. Contact Us

For return, exchange, or refund questions:

WordOnThread
Email: wordonthread@gmail.com