Shipping Policy

At WordOnThread, our apparel is made to order. Each order goes through production, quality checks, and packing before dispatch.

1. Shipping Locations

We currently ship within India, subject to courier serviceability.

If we discover that your address cannot be serviced after accepting your order, we will contact you to discuss an alternative delivery arrangement or an appropriate refund.

2. Production & Dispatch Time

Orders are generally prepared and dispatched within 2–3 business days after successful order confirmation and any required payment verification.

This includes printing or production, quality checks, and packing. Orders are not normally processed on Sundays or public holidays.

During high-demand periods, production may take longer. If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.

3. Estimated Delivery Time

After dispatch, delivery generally takes 2–5 business days, depending on the destination and courier service.

The estimated total time from order confirmation to delivery is therefore 4–8 business days for locations served by standard courier services.

Remote or special-service locations may require approximately 3–15 business days in transit after dispatch, in addition to production time.

These are estimates. Actual delivery times may vary because of location, weather, public holidays, transport disruptions, or courier service availability. These estimates do not limit your rights under applicable consumer law.

For this policy, business days exclude Sundays and public holidays. Courier operating schedules may vary.

4. Shipping Charges

Applicable shipping charges and any COD fees will be displayed at checkout before payment or order confirmation.

Charges may vary by delivery location, order, or available shipping service. Any free-shipping offer will be subject to the conditions displayed with that offer.

5. Order Tracking

After dispatch, we will share tracking details through the contact information provided at checkout.

Tracking updates may take some time to appear after the courier receives the package.

Please ensure your email address and phone number are correct so you can receive order and delivery updates.

6. Delivery Address & Order Changes

Please check your delivery address, pincode, and contact number carefully before placing your order.

If you notice an error, contact us immediately at support@wordonthread.com with your order number and the correct details.

We will try to accommodate address changes before dispatch, but changes cannot be guaranteed once processing or shipping has progressed.

If an address correction or reshipping arrangement involves an additional charge, we will explain it before you agree to proceed.

For product changes or cancellation requests, please refer to our Returns, Refunds & Exchanges Policy.

7. Delivery Attempts & Failed Delivery

Please ensure that you or an authorised person is available to receive your order and respond to courier communications.

If delivery cannot be completed, the shipment may be returned to the dispatch location, commonly called Return to Origin (RTO).

If delivery fails because of incorrect or incomplete details supplied by the customer, or a documented refusal or failure to accept delivery, we will contact you about the available next steps.

Reshipping charges may apply in these circumstances and will be explained before you agree to reshipping.

A returned shipment does not automatically constitute an accepted cancellation. Any refund or proposed deduction will be assessed under our Returns, Refunds & Exchanges Policy, the charges disclosed before purchase, and applicable law.

Courier errors and serviceability problems will be investigated separately and will not automatically be treated as customer fault.

8. Damaged Packages or Products

If the package appears damaged at delivery, please photograph the outer packaging and product, where possible.

Please report visible damage preferably within 7 days of delivery by emailing support@wordonthread.com with:

Your order number.
A brief description of the issue.
Clear photographs of the product and damage.
Photographs of the packaging and shipping label, where available.
An unboxing video, if available.

An unboxing video is helpful but its absence alone will not result in rejection of an otherwise verifiable claim.

Please retain the product and available packaging until we provide instructions. Contact us before sending anything back.

Verified damage or product issues will be resolved under our Returns, Refunds & Exchanges Policy. The seven-day reporting request does not limit your rights under applicable consumer law.

9. Delayed, Lost or Missing Shipments

If your order has passed its estimated delivery window, tracking appears stalled, or the shipment is marked delivered but you have not received it, contact us promptly at support@wordonthread.com.

Please include your order number and a description of the issue.

We will investigate with the delivery partner and communicate the next steps. If the shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund, consistent with applicable consumer rights.

10. Cash on Delivery

Cash on Delivery is available only for eligible orders and serviceable locations where the option appears at checkout.

Any applicable COD fee will be displayed before order confirmation.

Please ensure someone is available to receive the order and make the required payment. A documented refusal or repeated failure to accept delivery may result in the shipment being returned to origin.

Any refund of money already paid will be handled under our Returns, Refunds & Exchanges Policy.

11. Returns, Refunds & Exchanges

For product eligibility, cancellations, replacements, refunds, and return instructions, please read our Returns, Refunds & Exchanges Policy.

This Shipping Policy should be read together with that policy. Nothing in either policy excludes or limits rights or remedies available under applicable consumer law.