Shipping Policy

At WordOnThread, we are committed to delivering your faith-inspired apparel safely and on time.

1. Shipping Locations

We currently ship orders across India.

Shipping availability may vary for certain locations depending on courier serviceability.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 2–3 business days after the order is successfully placed.

Processing includes order verification, printing/production, quality checking, packing, and handing the order over to our courier partner.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

Once your order has been shipped, delivery generally takes approximately 2–5 business days, depending on the shipping method and delivery pincode.

Therefore, the estimated total time from placing an order to delivery is approximately 4–8 business days.

Please note that these are estimated delivery timelines and are not guaranteed.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, high-demand periods, or other circumstances beyond our control.

Remote & Special Service Locations

For certain locations where standard courier services are unavailable, orders may be shipped through India Post or another available delivery service.

India Post deliveries may take approximately 3–15 working days, depending on the destination and postal service.

4. Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment.

Please allow some time for the tracking information to become active after the shipment is handed over to the courier.

5. Delayed Shipments

While we aim to deliver your order within the estimated delivery time, delays may occasionally occur due to:

Courier or logistics issues
Weather conditions
Public holidays
High-demand periods
Natural events
Incorrect or incomplete address information
Remote or difficult-to-service locations
Other unforeseen circumstances

If your order is delayed, please contact us with your order number, and we will assist you in checking the shipment status.

6. Incorrect Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

If an incorrect or incomplete address is provided by the customer and the order cannot be delivered, any additional costs or consequences arising from the incorrect address may be the customer's responsibility.

Once an order has been shipped, we may not be able to change the delivery address.

7. Failed Delivery

If the courier partner is unable to deliver the order after the applicable delivery attempts, the package may be returned to origin (RTO).

Customers are requested to ensure that someone is available to receive the package and that the provided contact and address details are accurate.

8. Damaged Package

If your package appears to be visibly damaged at the time of delivery, please take clear photographs or videos of the package before opening it, where possible.

Please contact us within 48 hours of delivery and provide:

Order number
Photographs/videos of the package
Photographs/videos of the product and damage
A brief description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Returns & Exchanges Policy and Refund Policy.

For product-related damage or defects that are not immediately apparent, please refer to our Returns & Exchanges Policy.

9. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders and locations.

COD availability may depend on the delivery location and courier service.

Any applicable COD charges will be displayed during checkout.

Please ensure that you are available to receive and pay for your COD order when it arrives.

Refusing a COD order or being unavailable for repeated delivery attempts may result in the order being returned to origin (RTO).

In such cases, any refund, if applicable, will be handled in accordance with our Refund Policy.

10. Orders Returned to Origin (RTO)

An order may be returned to origin because of:

Customer not being available to receive the order
Repeated failed delivery attempts
Incorrect or incomplete address
Customer refusing to accept the package
Customer being unreachable
COD payment not being ready
Delivery location being unavailable or unserviceable
Other reasons attributable to the customer

If an order is returned to origin for customer-attributable reasons, the order may be treated as an RTO order.

If a refund is approved for an RTO order, it will be processed after the package is received and reviewed by WordOnThread.

RTO Charges

For customer-attributable RTO orders, a 10% deduction from the product value may apply to an approved refund to cover applicable handling, processing, and return-related costs.

Original shipping charges, including the ₹90 shipping charge where applicable, are non-refundable for customer-attributable RTO orders.

If reshipping an RTO order is requested, additional shipping or fulfilment charges may apply.