Cancellation Policy

Order Cancellation Policy

At WordOnThread, we understand that sometimes you may need to cancel an order. Since our products are made to order, cancellation requests are subject to the stage at which your order has reached in our fulfilment process.

1. Cancellation Before Processing

You may request cancellation as soon as possible after placing your order, provided the order has not yet entered processing or production.

To request a cancellation, please contact us with your order number.

We will check the current status of your order and confirm whether cancellation is possible.

Cancellation is not guaranteed simply because a request has been submitted.

2. Orders Already in Processing or Production

Once an order has entered processing, printing, production, packing, or fulfilment, cancellation may no longer be possible.

Because our products are made to order, production may begin shortly after an order is placed.

If production has already started, we may not be able to cancel the order or provide a refund.

3. Orders Already Shipped

Once an order has been shipped or handed over to the courier, it cannot normally be cancelled.

If you no longer require the product after shipment, please refer to our Returns & Exchanges Policy and Refund Policy for applicable options.

Refusing delivery or intentionally causing a shipment to be returned may result in the order being treated as a Return to Origin (RTO). Any applicable refund will be handled according to our Refund Policy.

4. Customized or Personalized Products

Orders containing personalized or customized products may not be eligible for cancellation once production has started.

Please review your personalization details carefully before placing your order.

5. Approved Cancellation & Refund

If a cancellation is successfully approved before processing or production begins, any applicable refund will normally be processed to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your:

  • Bank

  • Card issuer

  • UPI provider

  • Payment gateway

  • Other payment service provider

Any applicable charges or deductions will be communicated to you before the refund is processed.

6. How to Request a Cancellation

To request cancellation, please contact WordOnThread as soon as possible after placing your order.

Please provide:

  • Order Number

  • Name used for the order

  • Reason for cancellation

Our team will check the order status and confirm whether cancellation is possible.

7. Important

Please note that placing a cancellation request does not guarantee that the order can be cancelled.

Once an order has entered production or fulfilment, cancellation may no longer be possible because the product is being made specifically for your order.

We recommend contacting us immediately if you need to cancel an order.

WordOnThread
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