Refund Policy

Refund Policy

At WordOnThread, we want to ensure that every customer has a smooth and transparent shopping experience. Since our products are made to order, refunds are available only in specific circumstances.

1. When Is a Refund Available?

A refund may be considered when:

  • You receive a damaged product and the issue is verified.

  • You receive a defective product.

  • The product has a confirmed printing or manufacturing issue.

  • You receive an incorrect product due to a fulfilment error.

  • An order is cancelled before processing or shipping, where applicable.

  • An eligible issue is verified and WordOnThread determines that a refund is the appropriate resolution.

Refunds are subject to verification and approval.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • An unboxing video, where available

  • A description of the issue

Once the issue has been reviewed and verified, we will inform you whether the request qualifies for a refund or replacement.

3. Refunds for Wrong Size or Change of Mind

Refunds are not normally available for:

  • Incorrect size selected by the customer

  • Change of mind

  • Personal preference

  • Customer no longer wanting the product

  • Ordering multiple sizes and returning unwanted products

Please check the product size chart carefully before placing your order.

4. Shipping Charges

Original shipping charges, where applicable, are generally non-refundable.

However, if the issue is caused by a confirmed defective, damaged, misprinted, or incorrectly fulfilled product, the applicable shipping charges may be considered as part of the resolution.

5. Failed Delivery / RTO Orders

If an order is returned to origin because of:

  • Incorrect or incomplete address

  • Customer refusal

  • Customer being unavailable

  • Failure to accept delivery

  • Pincode/serviceability issues

  • Other circumstances attributable to the customer

a refund is not automatically applicable.

If a refund is approved in such circumstances, applicable shipping, return, or fulfilment costs may be deducted from the refundable amount.

If you request reshipping of an RTO order, additional shipping or fulfilment charges may apply.

6. Refund Processing

Once a refund is approved:

  • Prepaid orders: The refund will normally be processed to the original payment method used for the order, where applicable.

  • Cash on Delivery (COD) orders: The refund will be processed through an appropriate electronic payout method, such as bank transfer or UPI.

For COD refunds, customers may be required to provide or verify the necessary payment details to receive the refund.

The time required for the refund to appear in your account may vary depending on your bank, UPI provider, payment gateway, or other payment service provider.

WordOnThread will provide the applicable refund instructions once the refund has been approved.

7. Refund Eligibility

A refund request may be declined if:

  • The request is submitted after the applicable 7-day claim period.

  • The product has been worn, washed, altered, or intentionally damaged.

  • The issue is caused by incorrect size selection.

  • The request is based only on change of mind or personal preference.

  • The issue falls within normal product or manufacturing tolerances.

  • Sufficient photographs, videos, or other evidence are not provided.

  • The product was damaged after delivery due to improper handling.

8. Product Colour & Size Variations

Minor colour differences between the product displayed on our website and the delivered product are not considered a defect.

Similarly, apparel products may have a measurement variation of approximately ±0.5 inch, which is considered a normal manufacturing tolerance and is not normally eligible for a refund.

9. Refund Review & Approval

All refund requests are reviewed individually by WordOnThread.

We may request additional photographs, videos, measurements, or other information to verify the issue before approving a refund.

The final resolution may be a replacement or refund, depending on the nature of the issue.

10. Contact Us

For any refund-related questions or to submit a refund request, please contact our customer support team within 7 days of delivery.

Please include:

Order Number:
Reason for Refund:
Photos/Videos:
Description of the Issue:

We will review your request and communicate the next steps.

WordOnThread reserves the right to review and approve refund requests based on the product condition, evidence provided, and applicable fulfilment policy.