Size & Exchange Policy

At WordOnThread, we want you to feel comfortable and confident wearing your purchase. Please carefully review the size chart provided on each product page before placing your order.

Because our products are made to order, size exchanges and returns are subject to the conditions described below.

1. Choosing the Correct Size

Please use the size chart provided on the product page as the primary reference when selecting your size.

Measurements may vary slightly between products and styles.

A measurement variation of approximately ±0.5 inch is considered a normal manufacturing tolerance and does not qualify as a defect, return, exchange, or refund.

2. Wrong Size Selected by Customer

If you selected the wrong size while placing your order, the product is generally not eligible for a standard return or exchange simply because the size does not fit.

However, please contact us if you have a genuine sizing concern. We will review the situation and, where possible, assist you with the available options.

If a new product or replacement order is arranged for a customer-selected size, applicable product, shipping, and fulfilment charges may be the customer's responsibility.

3. Wrong Size Sent by WordOnThread

If you receive a different size from the size you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number

• Photograph of the product received

• Photograph of the size label/tag

• Photograph of the packaging, where applicable

• Any other information requested by our support team

Once the issue is verified, we will arrange an appropriate replacement or other resolution at no additional cost, subject to availability.

4. Wrong Product, Design or Colour Sent

If you receive a product, design, or colour different from what you ordered, please contact us within 7 days of delivery.

Please provide clear photographs/videos of the product received along with your order number.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

5. Damaged or Defective Apparel

If your apparel arrives damaged, defective, or has a confirmed printing/manufacturing issue, please contact us within 7 days of delivery.

Please provide clear photographs/videos showing the issue.

After verification, we may provide a replacement or refund in accordance with our Returns & Exchanges Policy and Refund Policy.

6. Product Availability

Where a replacement is approved, it will be subject to product and size availability.

If the requested replacement size or product is unavailable, WordOnThread may offer an alternative available option or, where applicable, a refund.

A replacement is not guaranteed if the requested product or size is unavailable.

7. Non-Eligible Size Claims

Size-related claims may not qualify for an exchange, replacement, or refund when:

• The wrong size was selected by the customer.

• The product fits differently due to personal preference.

• The product has been worn, washed, altered, or modified.

• The product has stains, marks, odors, or other signs of use.

• The product has been damaged after delivery due to customer handling.

• The claimed difference falls within the normal ±0.5-inch measurement tolerance.

• The request is based solely on personal preference.

• The request is submitted outside the applicable claim period.

8. Unboxing & Evidence

We strongly recommend recording a continuous unboxing video when opening your package.

If you receive the wrong size, wrong product, or a damaged/defective product, photographs and/or videos may be required to verify the claim.

Please retain the product and packaging until your request has been reviewed.

9. How to Request Assistance

For a wrong product, wrong size, damaged, defective, or printing-related issue, please contact us within 7 days of delivery with:

Order Number:
Product Name:
Size Ordered:
Size Received:
Reason for Request:
Photos/Videos:

Please do not send the product back without receiving confirmation from WordOnThread.

Our team will review the request and communicate the next steps.

10. Important

Please check the size chart carefully before placing your order.

Since our apparel is made to order, we cannot guarantee exchanges for customer-selected sizes that do not fit.

For genuine fulfilment errors, such as receiving the wrong size or wrong product, we will work with you to provide an appropriate resolution after verification.

All exchange and replacement requests are subject to verification, product availability, and the applicable WordOnThread policies.

WordOnThread
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